Aqari London Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, and your rights as a data subject.

1. Personal Data We Collect

We may collect and process the following information:

A. Information you provide directly

• Name

• Email address

• Phone number

• WhatsApp contact details

• Country of residence

• Property preferences and requirements

• Budget and investment interest

• Details submitted through contact forms

• Identification documents (if required for AML compliance)

B. Information collected automatically

• IP address

• Browser type

• Cookies and tracking data

• Device information

• Pages visited on our website

C. Information from third parties

• Referral partners and introducers

• Developers

• Mortgage advisors (with your permission)

• Solicitors (with your permission)

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2. How We Use Your Information

We use your information to:

• Respond to your enquiries

• Provide property recommendations

• Arrange property viewings

• Send brochures, price lists, and development information

• Communicate market updates

• Process referrals and introductions

• Carry out Anti-Money Laundering (AML) checks if needed

• Manage buyer/seller communications

• Improve our website experience

• Comply with legal or regulatory obligations

We do not sell your data.

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3. Legal Basis for Processing

We process your personal data under:

• Contractual necessity: to provide services when you request property information or viewings

• Legitimate interests: to operate and improve our business

• Legal obligation: AML/KYC checks if required

• Consent: when you submit forms or agree to receive updates

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4. How We Share Your Data

We may share your information with:

• Property developers

• UK estate agents

• Mortgage brokers (with your approval)

• Solicitors (with your approval)

• Referral partners involved in your transaction

• CRM systems (e.g., HubSpot, Zoho—if used)

• Third-party service providers (hosting, analytics, email services)

We only share what is necessary and always with a lawful basis.

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5. International Transfers

If your data is stored or processed outside the UK, we ensure it is protected using:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Secure transfer protocols

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6. Data Retention

We keep your data only as long as necessary:

• General enquiries: up to 24 months

• Transaction-related data: 7 years (legal requirement)

• AML documentation: 5 years

You may request deletion at any time, subject to legal obligations.

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7. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Data portability

To exercise any of these rights, contact us at: sales@aqarilondon.com